Christopher Friel, a 1987 graduate of Northern Michigan University's land use planning and management program, is the new director of client success for DATAMARK, the public safety geographic information systems (GIS) team of Michael Baker International.
Friel joined DATAMARK in 2019 and has previously served as a business development manager and director of strategic accounts for projects across the nation.
He also served as business development manager at Avineon Inc.; senior account executive-state and local government at Esri; program manager-GIS integration services at Quantum Spatial; vice president at GIS Solutions Inc.; and program leader–information science and management at Fish and Wildlife Research Institute.
"As director of client success, Chris will leverage nearly three decades of experience working in the GIS and public safety industries to create an enhanced experience for our DATAMARK customers," said Jason Bivens, vice president at DATAMARK, in a press release. "I am confident that under his leadership, the DATAMARK Client Success Team will provide our customers with the best experience from sale to contract delivery and beyond.
“This new and growing team will manage client relations and provide our internal team with insights based on their input and feedback, allowing us to make improvements to our products and workflows, while addressing customer needs."
In addition to his bachelor's degree from NMU, Friel holds a master's in GIS and cartography from Western University.